FREE SHIPPING >59,99€*
ELEVEIGHT -15% IN THE CART
ION -10% IN THE CART

Shipments

We ship to all Eropean Countries with the best Carriers, we can also ship to the rest of the world on request, in this last case the shipping costs will be automatically calculated based on the volumetric weight.

Shipping COSTS

All European Countries: From 6,90 €*
Free Shipping to all European Countries on orders above 59,99€!*

*Some additional fees it may be applied for particular areas like Canary Island, Balearic Islands, Greece and some others place.
*Solid SUP purchases it could be affected of additional costs in some cases.

TRANSIT TIME*

2-4 workdays


PARCEL TRACKING

You can track the whereabouts of your parcel at any time with tracking. You’ll receive the Track ID or parcel number and the appropriate link via email. You can also find it under “My Account” with the corresponding order.

*Time that the delivery service takes to deliver.

PACKAGE SERVICE

To guarantee a smooth delivery, we suggest the following:

·    Use a delivery address where someone will be present to accept the delivery. For example, you could give us the address of your workplace or a neighbors’ home. If you’d like to change your delivery address in hindsight, please contact our customer service.
·    You should make sure the delivery service has your telephone number, so that they can contact you if there’s a problem with the delivery, or they cannot find your address.
·    Make use of packet-tracking. By doing so you’ll have a clear idea when your packet will be delivered, and you’ll be informed about any problems along the way (e.g. if no one was home or the address was not found). Then you can directly contact the delivery service.

Please make sure that your name is clearly visible on your house door to help the packaging service find your address!
If no one is present at the point of delivery, the packaging service will undertake 1-2 more attempts.

PACKET TRACKING

You can follow the path of your packet at any time with packet tracking. You’ll be sent the package number and link you need for this by email on the day it is first sent. However, you can also find it under my account with the appropriate order.
The package number or tracking code also give you the possibility to directly contact the delivery service in terms of your specific order.

If you have further questions, please contact our Customer Support.

CAUTION

When you receive the shipment we ask you to verify that the packages are in perfect conditions and without any sign of damage or tampering before accepting them.

We also ask you to sign the delivery receipt with "content verification reserve".

If the packages appeared damaged or tampered with, we ask you to reject the shipment and report the problem to our customer service within 24h.

After receiving the shipment we ask you to inspect the goods to verify their integrity and to immediately report any damage or visible defects.

We will accept only reports for damaged or defective goods that will arrive within and not later than 24 hours after the delivery date.

Note

In the event that these indications are not respected, we do not guarantee any coverage from possible damages or visible defects.